FREQUENTLY ASKED QUESTIONS:
Q: If I received multiple emails for package pick-up, which one do I go by?
A: The emails are sent out by invoice number, class participants, exhibitors and people on the tour. You can go by any one of them, but we recommend you use the earliest time you received for package pick-up.
Q: How much money should I bring to buy all of the 2015 convention exclusive souvenirs?
A: Costs have gone up because of the complexity of the deco on the items and air freight caused by the dock workers issues on the west coast. There is also an additional souvenir item this year and one that is a large vehicle. If you want to get one of everything you will need approximately $600 for the convention 3 3/4" items and $200 for the 12" items.
Q: I was able to purchase a box set, but the attending bagged sets were sold out. When non-attending allocation goes live will I be able to order a bagged set then?
A: No. You have to purchase a non-attending set to get the few loose sets reserved for that group. We will verify each order and those that try to break the rules will be deleted less service fees.
Q: Will there be any bag sets at the show or can I call the office and have one added to my box set?
Q: On Friday are there general admission passes available?
A: No. Registered attendees only on Friday. This is a private preview no general admission.
Q: Is the freebie item per registered person/badge or is it by box set? I got 2 boxed sets, so how many of the freebie item do I get?
A: Attending items are by boxed set(s). Each person will only have one name badge and one voucher to use for the souvenirs until limits are raised.
Q: Are we going to need to print our confirmation that was emailed to us and bring to package pick-up?
A: You will need a copy to prove which time slot will be yours for package pickup. The slots are by invoice number. More instructions will be emailed to you before the event.
Q: Has the parachute drop been confirmed one way or the other yet?
A: Unfortunately, the venues we were trying to get for the drop did not work out. Therefore, there will not be a drop this year. However, you will be able to purchase the parachute figure starting on Thursday night and it will be very close for everyone to get a figure.
Q: My kids are too young for dinner and don't need their own sets. Can they walk around with me by buying door passes?
A: They will need General Admission tickets on Saturday and Sunday.
Q: I live in the UK and want to order the home front heroes pack. Since I am not able to attend the convention, how can I get the bonus item as part of my pack without ending up paying over inflated prices for something those fortunate enough to live in the USA will get for free?
A: You can’t. The bonus item is for attending the show. We have people that come to the show from all over the world and unfortunately it’s just the reality of coming. If you think about the cost aspect, the folks that come pay a lot to travel vs. paying more than retail and not traveling. It’s kind of equal if you just want the items.
Q: Will the "actions" taken against the web development company that failed to provide us with a registration system after the convention include a class-action lawsuit? PLEASE INFORM US and tell us where to sign up.
A: We appreciate your zeal. Lawsuits are not to be taken lightly and I hope it doesn't come to that as it is a drain on the people involved physically and keeps us from fulfilling the core purpose of our company. Think more “divorce”.
Q: Is it possible that non-attendees won't even get a shot at pre-ordering a set?
A: Nope. There are sets both boxed and loose allocated for non-attending.
Q: Can you please clarify if I have one membership to the club. Can I register for two American Hero packages, one for me and one for my son? Or do I have to do one American Hero and one Aide package?
A: Yes you can. You can order however many boxed sets you need for yourself and your family. Your membership covers your immediate family, spouse, parents, children, siblings.
Q: I was logged in but couldn't get a Golden Ticket. How fast did it sell out this year?
A: Five minutes. Unfortunately doing this outside of the registration software, there is no cart locking so you really didn’t have the item until you checked out. The new version for use next year will do this.
Q: How much is the shipping for a non-attending box set?
A: Depends on where you live. You will get to choose the service.
Q: My wife and small boys are coming to the convention. Will I be able to pick up their badges/box sets at registration, as in the last couple years?
Q: What category do kids need to be registered to get the convention souvenirs?
A: A registered attendee. Aides do not have buying privileges on Thursday or Friday.
Q: What usually goes on Friday at the convention?
A: Registered attendees have a Private Preview of the Exhibitors Hall.
Q: What happened to the registration software in the past year that did not get fixed and why are these issues still taking place? Will this happen every year regarding registration?
A: Because the software company did not complete their tasks again. No, this should be the last time as we hope to be on the new version.
Q: About a month ago, Brian Savage was on the WOJM pod cast and said that there is a possibility that some club exclusives and I think something else might not be at this year's convention because of the dock workers strike on the west coast. Can we get an update if there will be some of these items at the show?
A: What I said was that we may have to bring in everything air freight. Which is what we have to do.
Q: Is there a list or an hour-by-hour, daily schedule for the Con? I want to make sure I show up at the right time and am not late for anything like picking up registration stuff, attending events, etc.?
A: Yes, it will be out soon.
Q: Last year for the custom figure class, we needed to bring an extra figure for parts. Will this be the case this year as well, and if so, when we will find out what is needed?
A: Yes. We were thinking after registration starts as we don’t want people purchasing items that are not in the class. Still TBD.
Q: What is the current status of convention registration for March?
A: We're working to get it up as soon as we can.
Q: Do you have any update on the parachute drop figure?
A: Nothing to announce at this time.
Q: Will club members get another email update before registration goes live?
Q: If I buy a Golden Ticket, would that allow me to go to the front of the line when I arrive Friday morning and would it guarantee their would be 3 of each of the souvenirs left for me to purchase?
A: There would not be a guarantee as of Friday morning, but we have always had some at that time. If you were there before we opened on Friday morning, you would be at the front of the line. If you come after, you would have to wait in line. Golden Tickets all sell out in the first few minutes of registration.
Q: Will the registration page be on the club store site or on the convention website?
A: There will be a link from the convention site.
Q: When registration goes live, will I have to re enter all my info (name, billing address, etc)?
A: Yes, you will have to enter this information.
Q: Do the Iron Anvil troop builder figures in the 3 3/4" box set come with working parachutes?
A: No. They have closed parachute backpacks.
Q: If I buy two box sets, will I be able to buy two sets of souvenirs?
A: No. They are by badge, not packages.
Q: My 7 year old son will be with me at the convention. Do I have to pay for an Aide ticket?
A: Yes, you will need an aide package for him.
Q: I'll be bringing my son, 8 years old, and I'm wondering what the difference is between the aide ticket or general admission? No dinner I assume for general admission but is there any other difference?
A: No. You have the option for very young children to have them come with you on Friday with a GA hand stamp. They would not be able to attend the dinner event.
Q: I will only be able to make it by mid-day Friday. Does that mean I will not be able to get the souvenirs?
A: Unknown. They may/may not be sold out by then.
Q: This will be my first con and my father is coming along, but in order for him to just walk around with me on Friday and Sat. (after purchasing a package) he has to pay $125?
A: Yes. He will need an Aide package and this also gets him into the dinner with you on Saturday night.
Q: How many vehicles are offered at the con and what are the prices usually? If the vehicles do not sell out at the con is there a huge price increase in the online club store?
A: We don’t pre-announce souvenirs. We don’t raise the price if they make it to the club store.
Q: Where do you send movies to for the contest. I see they are due by March 13th, but it doesn't say where to mail them?
A: Please send to the regular club address: G.I. Joe Collectors' Club, 225 Cattle Baron Parc Drive, Fort Worth, TX 76108
Q: How quickly did the golden tickets and customizing class sell out last year?
A: In under 10 minutes.
Q: Would the golden ticket option be selected at the same time of initial registration?
Q: Do I register for the customizing class at the same time I register for the con? Is there a way to reserve a spot in the class ahead of time?
A: Yes. No.
Q: Will the bus for the Lincoln trip (on Wednesday) be able to transport a power chair (Not a wheelchair)?
A: Unknown. We have not contracted with the bus company yet (will get a definitive answer later).
Q: What if I get a Golden Ticket, once I paid, can I go back and add on other items, like extra box or bag sets, or t-shirts/hats and then pay the difference?
A: You do it at the same time. You don’t add to an order.
Q: If another member wants to register but is unable to attend would I be able to pickup his box/bag sets and the exclusives?
A: No. You would only be able to purchase additional exclusives if they don’t sell out before Saturday morning. These are souvenirs, not club exclusives, which means you need to come to the show to get them.
Q: If I have two memberships to the club under my name can I register twice?
A: No need. You can order multiple packages within one registration. There is not an “official limit”. We choose to monitor and correct anything that looks like abuse.
Q: If the box set is "sold out before the convention" does that mean sold out as in, none available for the club store, or non for the club store AND for those who ordered the Homefront sets?
A: There will be non-attending sets available. Once all sets are sold out through registration, there will not be any extra’s for the show or the club store. You need to register for attending and non-attending when registration opens.
Q: Will you reveal all the figures before the box set goes up for sale?
A: Unknown as of this February update.
Q: Will there be a Parachute Drop on the schedule and will it be a 3 3/4" figure or a Kreon?
A: TBD as of this February update.
Q: How do we order the homefront heroes or is that not available yet?
A: When registration goes live online you will be able to order through the online system.
Q: When will the G.I. Joe convention registration open?
A: We are in the final stages of completing a new version of the software. Should be coming shortly.
Q: How do I go about ordering a Tiger Force vs. Iron Grenadiers set for myself if I am not attending the show?
A: You order the non-attending Homefront Hero Package.
Q: Will there be free WiFi in the rooms this year for the hotel guests?
A: For those staying at the President Abraham Lincoln Springfield-a DoubleTree by Hilton, Wi-Fi in the guest rooms is complimentary.
Q: Will the 1/6 figure use the super-articulated body?
A: No, it is the Timeless figure which is correct for this reproduction.
Q: How much do the souvenir sets typically sell for at the convention? And how quickly do they usually sell out?
A: It varies but will be in the same range as past years. Usually sell out very quickly.
Q: Does a Golden Ticket ensure that I get at least one each of the souvenirs when I pick up my "packages" at registration or does the Golden Ticket just give me the right to get in line early?
A: Yes, you go first in line to purchase souvenirs.
Q: Are there usually enough sets available for non-attending members? Do non-attending sets sell out early in the registration period?
A: No, not always. Timing varies each year. I suggest you order as soon as the registration starts.
Q: How do we go about getting the souvenir items for those of us who cannot attend, but want to purchase these fantastic items?
A: That’s the hard part. They are souvenirs for the show. If there are any left (usually there are not) after the show, they will go into the online club store.
Q: Do you plan any add-ons for 12" set this year?
Q: The way I read the exhibitor information section, we do not have to get a tax permit from the state. That the form will be given to us at dealer check in?
A: That is Correct.